Terms and Conditions

Your use of the Website (as defined below) is subject to these terms and conditions (“Website Terms”). You must read these Website Terms carefully before using this Website as your continued use of this Website will signify that you have accepted them.

You should pay special attention to the parts in bold as they have especially important consequences for you. For example, they may limit the risk or liability of Tickex   or a third party, may create risk or responsibility for you, compel you to indemnify Tickex or a third party or, serves an acknowledgement of fact by you.

Not all terms are necessarily defined in order.

These Website Terms were last updated on 31 May 2020.

  1. WHAT DO THESE WEBSITE TERMS REGULATE?
  2. Thank you for visiting our Website. Whether you are a guest, a registered Tickexmerchant or an Tickex  Account user, these Website Terms (together with all documents referred to in it) tells you the terms of use on which you may use Tickex Studios Proprietary Limited (” Tickex”, “we”, ”our” or “us “) website, Any related Mobi-sites or software applications which are accessible at   x s  tream .co.za (“Website “). Tickex Studios Proprietary Limited is a private limited liability company registered in and acting in accordance with, the laws of South Africa (registration number 2020/273344/07).
  3. The use of our Website includes accessing, browsing, linking or downloading any information made available on our Website (“Content”), and using any of our services made available on our Website (“ Services”).
  4. YOUR AGREEMENT TO THESE WEBSITE TERMS AND ADDITIONAL TERMS
  5. Your access and continued use of our Website, Content and/or our Services means that you agree to enter into a legally binding contract with us upon these Website https://www.Tickex.co.za/Terms as well as any additional Service Terms applicable to the exact Services you acquire from us
  6. These Website Terms also refer to the following additional terms and conditions and Tickexpolicies, which also apply to your use of our Website and certain of our Services:
  7. if you are a business, such as an Tickexmerchant who has subscribed for any of our payment solutions (“Tickex  Products”) and any of our merchant services (“ Merchant Services”), our General Service Terms  will apply;
  8. Our Privacy Policy,  any additional policies which we may update or upload on our Website which supplement the acceptable use of our Website or our Services.
  9. Many features of the Website may be used by anyone of any age, however, only users above the age of 18 (eighteen) may use the Services or Provide their personal information to us for processing. If you are under the age of 18 (eighteen), then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and to be liable and responsible for you and all your obligations under these Terms.
  10. We collect personal information from you. We will handle the collection, processing and storage of your personal information in accordance with our Privacy Policy. By disclosing or submitting your personal information to us, you consent to us collecting, processing and storing your personal information for the purposes described in our Privacy Policy .
  11. We may update our Website, any Content on it, these Website Terms, and our Privacy Policyfrom time to time in our discretion. Each time you use the Website or our Services, it is your responsibility to review these Website Terms and our  Privacy Policy  in case of any such updates or amendments. If you do not agree to Tickex ’s updates, you must not continue to use the Website or our Services.
  12. ACCESSING THE WEBSITE
  13. You agree that you are responsible for obtaining and maintaining all facilities, services, products and equipment that may be required by you to maintain access or to use the Website and any of our Services. You must, at all times, provide your own hardware, software as well as a modem and Internet connectivity and electronic communications infrastructure.
  14. We do not guarantee that our Website, or any Content on it, will always be 100% accessible, virus-free or uninterrupted. We will not be liable (legally responsible) to you if, for any reason, our Website or the Services accessible on our Website are unavailable at any time or for any period.
  15. Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence. You must not use this Website for any illegal activity or if you do not agree to the Website Terms.
  16. In order to use certain features of the Website, such as subscribing for TickexServices, you must complete the registration process detailed on the Website and create an “Account” by following the required prompts provided. Each user agrees to provide accurate, current and complete information during the registration process.
  17. ACCURACY OF INFORMATION
  18. Whilst we take all reasonable steps and precautions to ensure the accuracy of all of the Content we make available on our Website, the Content is intended for general information purposes only. It is not intended to, and does not, constitute professional advice or a replacement or substitute for professional advice of any nature.
  19. You understand and agree that our Content may also change from time to time. The Website may therefore not always contain the correct or most up-to-date information, details and descriptions and to the extent allowed by law, we make no representations, warranties, or guarantees, whether express or implied, that our Content is accurate, complete or the most up to date.
  20. YOUR BEHAVIOUR WHEN USING THE WEBSITE OR OUR SERVICES
  21. You may use our Website, Services or Content for lawful purposes only.
  22. You may not use our Website, our Services or our Content:
  23. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect (including but not limited to, impersonating an Tickexrepresentative and/or requesting an Tickex user (including an Tickex User Account User) to provide you with their password or other information so as to access their Tickex User Account or Merchant account);
  24. for the purposes of submitting false, inaccurate or misleading information on the Website or conducting yourself in a false, inaccurate or misleading fashion, including making any fraudulent offers to sell or buy products, items or services, or to send chain letters or pyramid schemes or operate your own commercial endeavours or anything similar;
  25. for activities that relate to transactions that involve offering or receiving payments for the purpose of bribery or corruption;
  26. in any way that constitutes stalking, incites hatred or harm against any other person, is threatening, defrauding, harassing, or advocating the harassment of, another person or otherwise interfering with another person’s use of the Website, or Services or any TickexServices or Tickex Products;
  27. for the purposes of providing yourself with a credit card cash advance (or helping others to do so);
  28. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (for example, spam or junk mail);
  29. to conduct keyword spamming or otherwise attempt to manipulate search results;
  30. to create, host, or transmit (whether in a public forum or otherwise) any defamatory, offensive, or obscene material, or engaging in activities which would cause offence to others on grounds of race, religion, creed, or sex;
  31. to create, host, or transmit any material that threatens or encourages bodily harm or the destruction of property, or would constitute a criminal offence or give rise to civil liability;
  32. to use our Website for any improper, unlawful, or immoral purpose, including transmitting or posting profanity, adult content or illegal content, such as child pornography;
  33. to solicit personal information from minors or harming or threatening to cause harm to minors;
  34. to run any robot, spider, site search or retrieval application, or other automated devices, process or means to access, retrieve, scrape, or index the Website or any Content;
  35. to access, retrieve or index the Website to construct or populate a searchable database of business listings or reviews;
  36. to transmit any computer viruses, worms, defects, Trojan horses, time bombs, cancelbots, easter eggs or other computer programming routines or items of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or other personal information;
  37. to access, or attempt to access, the accounts of others or to penetrate or attempt to penetrate our or a third party’s security measures, computer software, hardware, electronic communication systems, or telecommunications systems;
  38. to make excessive traffic demands;
  39. to collect, or attempt to collect, personal information about third parties without their knowledge or consent, or to engage in “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other data; or
  40. to conduct any activities which adversely affects the ability of other people or systems to use the Services or the Internet generally.
  41. Due to the global nature of the Internet, you agree to comply with all local laws and regulations regarding online conduct and acceptable content. You also agree to comply with any applicable regulations regarding the export of any data from any country.
  42. The list in paragraph 5.2 only serves to provide examples and is not meant to be an exhaustive list of the type of unacceptable uses of the Website, the Services or Content that may result in the restriction, suspension, or termination of your use of the Website, our Content or our Services.
  43. Any restrictions on the use of the Website or the Content shall also apply to any part of the Website or the Content which may be cached when using the Website or the Content.
  44. Subject to the further provisions of these Website Terms, you are not allowed to (i) frame, modify, distribute, commercialise, exploit and/or alter the Website or the Content; (ii) incorporate any part of the Content in any other work or publication; and/or (iii) perform any other activities which may not be considered fair use.
  45. In addition, you shall not and shall not allow a third party to:
  46. decompile, disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats, programming of the software forming part of the Website and/or the Content (“the Software”) or any files contained in or generated by the Software by any means whatever;
  47. remove any product identification, copyright or other notices, from the Software or documentation;
  48. lend to a third party or use any portion of the Software (whether or not modified or incorporated with other software) on or with any machine or system other than your hardware; or
  49. disseminate performance information or analysis of the Software from any source relating to the Software.
  50. When using the Website, you warrant that:
  51. you have read and agreed to these Website Terms and will use the Website in accordance with them; and
  52. you have not made any misrepresentations and the information you provide to Tickexin any way, is true, accurate and complete.
  53. Any breach of the warranties herein will automatically be considered a material breach of these Website Terms, and further, may make you liable for criminal prosecution for your failure to adhere to them or other applicable laws.
  54. PROMOTIONAL COMPETITIONS, OFFERS OR LOYALTY PROGRAMMES
  55. To the extent that Tickexoffers in participation certain loyalty programme/s, should you be a member of any such loyalty programme and wish to earn loyalty rewards or discounts, you will be required to refer to the loyalty programme link on the   Legal Agreements page of our Website.
  56. Certain parts of the Website may also contain competitions or promotions from Tickexor third parties. The terms and conditions for those competitions and promotions will be specified on the relevant part of the Website and on our   Legal Agreements page ( payu.co.za/legal) from time to time.
  57. By entering or participating in the relevant competition or promotion you agree to be bound by the relevant terms and conditions. Notwithstanding any specific terms and conditions, we specifically retain the right, at any time and without notice, to remove, alter or add to competitions or promotions on the Website without any liability to you.
  58. LINKING TO THIRD PARTY WEBSITES
  59. The Website and the Website Services available through the Website may also contain links to access other third-party websites (“Third-Party Websites”). If you link to access any Third-Party Websites, you may be subject to those Third-Party Websites’ terms and conditions and other policies. Any content, information, and materials on any Third-Party Websites is not endorsed by us and are provided on an “as is” and “as available” and Tickexdoes not necessarily agree with, edit or sponsor the content on such Third-Party Websites.
  60. Your use of such Third-Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third-Party Websites or your reliance on any information provided on such Third-Party Websites.
  61. YOUR USE OF ANY PUBLIC FORUMS (IF ANY)
  62. The Website may contain interactive services, including but not limited to developer discussion groups, newsgroups, bulletin boards, chat rooms, blogs and other social networking features (“Public Forums ”), which may allow you to post, transmit or submit information, including but not limited to writings, images, illustrations, audio recordings, and video recordings (“Postings “).
  63. Content, information, and materials posted by users to public forums (including Third-Party Websites) are not endorsed by us. The opinions expressed in Public Forums are not necessarily ours. Any statements, advice, and opinions made by participants are those of such participants only. While we will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use Public Form provided on Website, we shall not be held responsible for any statements, advice, opinions, or other content or materials on Public Forums. You release us from all claims and demands of every kind and nature, known and unknown, arising out of or in any way connected with a dispute with another user of the Website.
  64. We reserve the right, but are not obliged, to monitor Public Forums and to remove or alter any Postings that we consider, in our sole discretion, to constitute misuse of these terms. We may restrict, suspend or terminate your use of these services or the Website where, in our sole discretion, we believe that there may have been such a misuse.
  65. Any Postings you make will be deemed not to be confidential or secret. You understand that personal and other information (e.g., username, email address, phone number) that you post on or through Public Forums is generally accessible to, and may be collected and used by, others and may result in unsolicited messages or other contacts from others. You should not include any personally identifiable information about yourself or any other person in any Postings. We reserve the right, but not the obligation, to remove any Postings that contain personally identifiable information. We shall not be liable for the use or misuse of any information or data, including personal information, that you post on our Public Forums.
  66. You represent and warrant that your Postings are original to you, do not infringe on another party’s intellectual property rights, are not obscene, vulgar, offensive, malicious, discriminatory, defamatory, or otherwise unlawful, that no other party has any rights thereto, and that any “moral rights” in your Postings have been waived, and you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Postings (in whole or part) and/or to incorporate them in other works in any form, media, or technology now known or later developed for any editorial, commercial, non-commercial, promotional, or other purposes.
  67. We are not responsible for maintaining your Postings and we may delete or destroy them at any time.
  68. INTELLECTUAL PROPERTY RIGHTS
  69. All rights (including all Intellectual Property Rights), in all material and content (including, but not limited to, text, images, web pages, sounds, web page layout, user interface, software (including code, interface, and website structure), and video, and the look and feel, design, and compilation thereof) on the Website are owned or licensed by us.
  70. You agree that you are permitted to use this material and/or content only as set forth in and to the extent permitted by these Website Terms. For purposes of these Website Terms, “Intellectual Property Rights ” shall mean any patents, rights to inventions, copyright and related rights, moral rights, trademarks, service marks, logos, trade names and domain names, rights in get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, scripts, graphics, photos, sounds, music, videos, interactive features and the like, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world.
  71. We reserve all rights (including all Intellectual Property Rights) not expressly granted herein to the Website and the Content we make available on or via the Website.
  72. You agree to not engage in the use, copying, or distribution of any of the Content other than as expressly permitted by us, including any use, copying, or distribution of Content of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein.
  73. You agree not to circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on the use of the Website or the Content. All moral rights of Tickexand its employees/agents are reserved.
  74. Any reproduction, modification, creation of derivative works from or redistribution of the Website, the Content, or the collective work or compilation is expressly prohibited. Copying or reproducing the Website, the Content, or any portion thereof to any other server or location for further reproduction or redistribution is expressly prohibited.
  75. INDEMNITY
  76. As far as the law allows, you agree to defend, indemnify us and hold us and our officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers, and employees harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from:
  77. your use of and access to the Website and/or the Services;
  78. your breach of any term of these Website Terms;
  79. your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; and/or
  80. any claim that your Content caused damage to a third party.
  81. This defence and indemnification obligation will survive termination, modification or expiration of these Website Terms and your use of the Website Services and the Website.
  82. LIMITATION OF LIABILITY
  83. Subject to paragraph 11.2 below, neither us nor any of our agents, officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, service providers, suppliers, employees or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the Website or the Services or Content provided from and through the Website.
  84. No provision of these Website Terms:
  85. does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or wilful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption; and
  86. requires you to assume risk or liability, to the extent that the law does not allow such an assumption of risk or liability.
  87. EXCLUSION OF WARRANTIES AND REPRESENTATIONS
  88. While the TickexProducts and the Tickex User Account are subject to the additional terms and conditions accessible on the Website as described in paragraph 2.2 above, the Website and the Content are supplied in an “as is” and “as available” basis and has not been compiled or supplied to meet your individual requirements. You acknowledge that you have read and agreed to our  Disclaimer.
  89. As far as the law allows, the Website and the Services are provided without any representation or warranty whatsoever, whether express, implied or statutory, including (without limitation) any representation or warranty as to the operation, integrity, compatibility, availability or functionality of the Website or as to the operation, accuracy, completeness, integrity, compatibility, availability functionality or reliability of the Content.
  90. EVENT TICKETS: CANCELLATIONS AND REFUNDS
  91. You are entitled to cancel your booked tickets that on the condition that they have not yet been issued to you. This cancellation may be done at any time prior to the day before the date of the event by sending a cancellation notice to   support@xstream .co.za
  92. It is important to note that in certain instances, we shall retain the money you pay to us and pay it over to the Event Organiser following the conclusion of the event. In all other instances, the Event Organiser is the final recipient of the money. Notwithstanding these two instances, the cancellation and refund process operates in the same manner, however, in the event that money becomes owing to you arising from a cancellation or refund, the payer may vary depending on whether the monies are being held by us or the Event Organiser.
  93. Once the details of your booking havesupport@howler.co.za been reinserted into the system, you will be refunded the face value paid for the relevant tickets. You may be liable for cancellation charges as determined either by us or by the Event Organiser which may be deducted from your refund. The following cancellation charges may apply:
  94. If the cancellation occurs more than 14 days prior to the event a 25% cancellation fee will apply;
  95. If the cancellation occurs less than 14 but more than 3 days prior to the event a 50% cancellation fee will apply;
  96. If the cancellation occurs less than 2 days prior to the event a 75% cancellation fee will apply;
  97. In the event that you can provide us with documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his / her death or incapacity, we will not levy a cancellation fee in respect of that person’s ticket.

It falls exclusively in the domain of Event Organisers to do the following:

  1. refuse admission to events,
  2. alter the program or seating arrangements for events,
  3. postpone or cancel events in certain circumstances.
  4. In each of the above instances, the Event Organiser may offer a full refund, a partial refund, or an exchange of tickets and we take no responsibility in respect of that process. Any refund will be at the discretion of the organiser and depending on the circumstance may deduct booking fees or reasonable costs incurred to date. No refund will apply if you are refused admission to the event because fail to qualify for attendance. If an event is cancelled or postponed, and depending on the circumstance listed in 4.6.2, we or the Event Organiser shall provide a notice on the Event Organiser’s website or contact you to inform you of the relevant refund or exchange procedures for that event. Refunds shall be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.
  5. Please refer to the individual organisers ticket refund policy on the event page to view the event-specific refund policy that applies.
  6. Please visit https://www.Tickex.co.za/  to view the full terms of the Tickex Website User Agreement.
  7. GENERAL
  8. These Website Terms and the relationship between us shall be governed and construed in accordance with South African law.
  9. No indulgence, leniency or extension of time granted by Tickexshall constitute a waiver of any of Tickex ’s rights under these Terms and, accordingly, Tickex shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against the user which may have arisen in the past or which might arise in the future.
  10. Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts and bodies corporate, and vice versa.
  11. Except as expressly provided by Tickexon the Website or by means of any additional terms, these Website Terms read with our Privacy, constitute the entire agreement between you and Tickex with respect to the use of this Website, the Services and the Content.
  12. The Website is not targeted at minors who are under the age of 18 years. Unless permitted in law, we will not knowingly collect information from persons in this age group. We encourage parents to talk to their children about the use of the Internet and the information they disclose to websites. In the event that any minors under the age of 18 years is permitted to access any part of the Website or our Services, minors must be assisted by their legal guardians when reading these Website Terms.
  13. Any disputes arising in connection with these Website Terms and our Services shall be subject to the exclusive jurisdiction of the courts located in Johannesburg, South Africa.
  14. Please report any violations of the Website Terms (including the Privacy Policy or any documents incorporated by reference) that you become aware of by contacting us at support@x s tream .co.zaand  legal@Tickex .co.za.
  15. Our or your failure to exercise or enforce any right or provision of the Website Terms shall not constitute a waiver of such right or provision.
  16. Save as otherwise provided, no provision of these Website Terms constitutes a stipulation for the benefit of a third person which, if accepted by the person, would bind any party in favour of that person.
  17. The termination of any contract created by these Website Terms will be without prejudice to any other rights or remedies that you or we may be entitled to under the agreement or at law, and will not affect any of our or your accrued rights or liabilities nor the coming into or continuance in force of any provision of these Website Terms which is expressly or by implication intended to come into or continue in force on or after such termination.
  18. If any term or condition contained in these Website Terms is declared invalid, the remaining terms and conditions will remain in full force and effect.
  19. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Website Terms to any third party.
  20. You may terminate these Website Terms at any time by ceasing to use the Website or the Content and destroying all materials received or downloaded from this Website.
  21. If these Website Terms (or any contract governed by these Website Terms) or the Services provided and/or made available on the Website are regulated by or subject to the Consumer Protection Act 68 of 2008, as may be amended from time to time (the ” Consumer Protection Act”), it is not intended that any provision of these Terms contravene any provision of the Consumer Protection Act. Therefore, all provisions of these Website Terms must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act are complied with.

For the purposes of the Electronic Communications and Transactions Act, 2002, Tickex ’s information is as follows:

Full name:

Main business: Online Live Stream Platform.

Office bearers: The list of office bearers can be found at: www. x -stream.co.za/

Physical Address for legal notices: Unit 14, 35 Columbus Crescent, River Park 2, Parklands, 7441, Cape Town, Western Cape, South Africa.

Webmaster: support@codeandcopy.co.za

Website: www.Tickex.co.za

Official email address: info@Tickex.co.za

Contact telephone number: +27 84 414 4201

  1. CONTACT US!

If you have questions about these Website Terms, our Privacy Policy or any documents incorporated by reference in these Website Terms please contact our Support Team at support@Tickex.co.za . Monday to Friday – 09:00 – 17:00.

Privacy Policy

Tickex Privacy and Personal Information Protection Policy

  1. Introduction
  2. TickexStudios Proprietary Limited trading as “Tickex “, with registration number 2020/273344/07 (“Company” , “Tickex “, “we”, “us”  or  “our”), a limited liability company registered in, and acting in accordance with, the laws of South Africa, respects your privacy and is committed to protecting your personally identifiable information ( “Personal Information”).
  3. This “Privacy Policy”/ ”Policy” will inform you as to how we look after and process your (the  “Data Subject”) Personal Information when you provide it to us, or when it is collected from you, for example, when using our Website and/or any related mobile-sites or software applications which are accessible at  Tickex.co.za (the “Website” ), ticketing and product platform (“Platform”) and mobile application (“App” ), as well as if you have subscribed to any of the services we offer ( “Services”), whether they be ‘Tickex  User Account’ users (“Users”) or ticket – or product sellers.
  4. This Privacy Policy also serves to tell you about your privacy rights and how the law protects you and your Personal Information when Tickexprocesses it.
  5. It is important that you read this Policy with our Website Termsand any additional terms and conditions and policies incorporated in this Policy by reference. Each Data Subject needs to accept all the provisions in this Policy when he/she/it signs up for any of our Services or when providing your Personal Information to us in any other manner. If you do not agree with anything in this Policy, then you may not register and/or use any of the Services.
  6. This Policy was last updated on 31 May 2020
  7. All terms are not necessarily defined in order.
  8. By accepting this Policy, accessing our Website or using our Services, you are regarded as having read, understood and agreed to be bound by this Policy.
  9. IMPORTANT INFORMATION AND WHO WE ARE
  10. Purpose of this Privacy Policy
  11. This Privacy Policy complies with, and facilitates the obligations required from, the European Commission’s General Data Protection Regulation, 2016/679 (“GDPR” ) as well as the South African Protection of Personal Information Act No. 4 of 2013 (“POPI”), as amended.
  12. Due to the nature of some of our services as a provider of various payment and facilitation tools, we process not only your General Personal Information, but also Special Categories of Personal Information, being your Financial Data.
  13. It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing Personal Information about you, so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
  14. You may not submit any other person’s personal information to Tickex, and warrant that such information you submit is your own, and lawfully yours to provide.
  15. Controller and Processor
  16. Tickexis the data controller and is responsible for your Personal Information in instances where we decide the processing operations concerning your Personal Information. Sometimes we also operate as a processor of Personal Information on behalf of a third-party data controller, where that data controller’s privacy terms will apply, but we will draw your attention to them when applicable.
  17. We have appointed a data representative at Tickexwho is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the representative using the details set out below.
  18. Our Contact Details
  19. Our full details are:

Full Name of Legal Entity

Tickex Studios Proprietary Limited t/a Tickex

Name of Data Representative: Justin Heyman

Physical Address: Unit 14, 35 Columbus Crescent, River Park 2, Parklands, 7441, Cape Town, Western Cape, South Africa

Telephone Number: +27 (84) 414 4201

  1. You have the right to make a complaint at any time to your territories’ specific South African, European Union or UK information regulator’s office (such as the Information Regulator’s Office of South Africa, or the UK Information Commissioner’s Office, (ico.org.uk )). We would, however, appreciate the chance to deal with your concerns before you approach any such regulator, so please contact us in the first instance.
  2. Changes to the Privacy Policy and Your Duty to Inform us of Changes
  3. We may amend this Policy at any time by posting a revised version on our Website. The revised version will apply to all Data Subjects with effect from the time we post it.
  4. This Privacy Policy version was last updated on 31 May 2020 and is version 1 of our Privacy Policy, in future, historic versions are archived and can be obtained by contacting us.
  5. It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.
  6. Third-Party Links on Website
  7. The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or terms. When you leave our Website, or engage with such third parties, we encourage you to read the distinct privacy policy of every third-party you engage with.
  8. THE DATA WE COLLECT ABOUT YOU
  9. Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
  10. We may collect, use, store and transfer (“process”) different kinds of Personal Information about you which we have grouped together follows:
  11. Identity Data including first name, last name, ID number, date of birth, passport number, city and country that you reside in, Google Authentication Token, Facebook Authentication Token, legal entity name, company registration number, country of incorporation, and the personal details of all your directors and/or office bearers;
  12. Contact Data includes billing address, delivery address, email address, social media contact details and telephone numbers;
  13. Financial Data including, third-party payment provider information and payment card details, credit card tokens, credit card brand, card bin numbers, card trailing digits, cardholder name, card expiry details, location of in-store payment, an internally-calculated flag for risk and banking details for outgoing and incoming payments;
  14. Transaction Data includes details about payments to and from you, contracts, contractual terms, contract fees, signups, subscriptions, invoices and other details of products and services you have obtained from us;
  15. Social Media Data including all information accessible on your publicly available profile such as images, photos, photo tags, likes, followers, comments, posts and stories;
  16. Technical Data including internet usage information, including your Internet Protocol address (“IP Address”), browsing habits, click patterns, unique user ID, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the Website, App or Platform, and the dates and times that you visit the Website, App or Platform, paths taken, and time spent on sites and pages within the Website, App or Platform;
  17. Profile Data including your Website username and password, your interests, preferences, feedback and form and survey responses;
  18. Biometric Data including your age, gender and derived data from your profile;
  19. Usage Data including information about how you use our assessment tools, Website, surveys, events and services; and
  20. Marketing and Communications Data including your preferences in receiving notices and marketing from us and our third parties and your communication preferences.
  21. We also collect, use and share Aggregated Data and Non-Personal Information such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Information  but is not considered Personal Information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Privacy Policy.
  22. We do collect Special Categories of Personal Information about you (being, for example, Financial Data and data relating to minors), which you hereby expressly consent to Tickex We process Financial Data in accordance with South African and EU laws requiring us to do so, and also due to the nature of Tickexas a provider of payment services requiring such information to operate, which you understand and expressly consent to. We enforce additional special precautions regarding the safety and integrity of any Special Categories of Information provided to us.
  23. Where we need to collect Personal Information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Services or allow you access to the Website). In this case, we may have to cancel Website-access or services you have with us, but we will notify you if this is the case at the time.
  24. “Cookies” Information: When you access the Website, App or Platform, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. We may use both session cookies (which disappears after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to the Website, App and Platform. Please note that the use of cookies is standard on the internet and many major websites use them. Please review your web browser “Help” file to learn more about modifying your cookie settings.
  25. HOW IS YOUR PERSONAL INFORMATION COLLECTED?
  26. We use different methods to collect data from and about you including through:
  27. Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in various Tickexforms, Website forms or by corresponding with us by post, phone, email or otherwise. This includes Personal Information you provide when you:
  28. complete Tickexforms or contracts;
  29. use our Website;
  30. utilising our cashless or other payment systems
  31. subscribe to our Services or any publications;
  32. participate as a research subject in a market or cultural research study;
  33. provide any services to us as a service provider or independent contractor on contract with us;
  34. request marketing to be sent to you;
  35. attend any Tickexevent; or
  36. give us some feedback.
  37. Automated technologies or interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this Personal Information by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies
  38. Third parties or publicly available sources: We may receive Personal Information about you from various third parties and public sources as set out below.
  39. Technical Data from the following parties:
  40. analytics such as Google Analytics based in the United States of America;
  41. social networks such as Facebook based in the United States of America;
  42. marketing platforms such as Google AdWords based in the United States of America; and
  43. search information providers such as Algolia based in the United States of America;
  44. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Glownet based in the European Union; and
  45. Identity, Market Research Data and Contact Data from publicly available sources such as Gartner based in the United States of America.
  46. HOW WE USE YOUR PERSONAL INFORMATION
  47. We will only use your Personal Information when the law allows us to and for legitimate reasons, which you hereby expressly understand and consent to. Most commonly, we will use your Personal Information in the following circumstances:
  48. Where we need to perform on the contract we are about to enter into or have entered into with you;
  49. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  50. Where you have provided your express consent thereto, which by accepting this Policy, are hereby doing; and/or
  51. Where we need to comply with a legal or regulatory obligation.
  52. Purposes for which we will use your Personal Information:
  53. We have set out below, in a table format, a description of all the ways we plan to use your Personal Information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
  54. Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at support@Tickex.co.za if you need details about the specific legal ground we are relying on to process your Personal Information where more than one ground has been set out in the table below.

PURPOSE/ACTIVITY

TYPE OF DATA

LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST

To allow you to make use of the Services

00001. Identity

00002. Contact

00003. Financial

00004. Transaction

00005. Marketing and Communications

00006. Biometric

00001. Express consent

00002. Performance of a contract with you

00003. Necessary to comply with a legal obligation

00004. Necessary for our legitimate interests (to keep our records updated and to study how users use our products/services)

00005. Necessary for our legitimate interests (to develop our products/services and grow our business)

To contract with you as a service provider to Tickex

00001. Identity

00002. Contact

00003. Financial

00004. Transaction

00005. Marketing and Communications

00006. Social Media

00007. Market Research

00001. Performance of a contract with you

00002. Necessary to comply with a legal obligation

00003. Necessary for our legitimate interests (to keep our records updated and to study how users use our products/services)

00004. necessary for our legitimate interests (to develop our products/services and grow our business)

00005. Express consent

To process market research data provided by you as a result of you opting into a market research or cultural research study

00001. Identity

00002. Contact

00003. Financial

00004. Transaction

00005. Marketing and Communications

00006. Social Media

00007. Market Research

00001. Performance of a contract with you

00002. Necessary to comply with a legal obligation

00003. Necessary for our legitimate interests (to keep our records updated and to study how users use our products/services)

00004. necessary for our legitimate interests (to develop our products/services and grow our business)

00005. Express consent

To allow you to use the Website, or register you as a new Website user or participant in any Tickex  event or competition

00001. Identity

00002. Contact

00003. Financial

00004. Transaction

00001. Performance of a contract with you

00002. Express consent

To process and service your payment and/or ticketing activities for any Tickex  event, To manage payments, fees and charges incurred by you by using our Website or Tickex  Services

00001. Identity

00002. Contact

00003. Financial

00004. Transaction

00005. Marketing and Communications

00001. Performance of a contract with you

00002. Necessary for our legitimate interests (to recover debts due to us)

00003. Express consent

To manage our relationship with you which may include notifying you about changes to our terms or Privacy Policy

00001. Identity

00002. Contact

00003. Profile

00004. Marketing and Communications

00001. Performance of a contract with you

00002. Necessary to comply with a legal obligation

00003. Necessary for our legitimate interests (to keep our records updated and to study how users use our products/services)

00004. Express consent

To enable you to partake in an Tickex  study or complete a survey

00001. Identity

00002. Contact

00003. Profile

00004. Usage

00005. Marketing and Communications

00001. Performance of a contract with you

00002. Necessary for our legitimate interests (to recover debts due to us)

00003. Express consent

To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

00001. Identity

00002. Contact

00003. Technical

00004. Usage

00001. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

00002. Necessary to comply with a legal obligation

00003. Express consent

To market our own Services to other companies or External Third Parties

00001. Identity

00002. Contact

00003. Profile

00001. Necessary for our legitimate business interests (for running our business, provision of services, marketing and pitching)

00002. Express consent

To deliver relevant Website or service content and advertisements to you and measure or understand the effectiveness of the notices we serve to you

00001. Identity

00002. Contact

00003. Profile

00004. Usage

00005. Marketing and Communications

00006. Technical

00001. Necessary for our legitimate interests (to study how users use our products/services, to develop them, to grow our business and to inform our marketing strategy)

00002. Express consent

To use data analytics to improve our Website, services, marketing, programme relationships and experiences

00001. Technical

00002. Usage

00001. Necessary for our legitimate interests (to define types of users for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)

00002. Express consent

To make suggestions and recommendations to you about events or services that may be of interest to you

00001. Identity

00002. Contact

00003. Technical

00004. Usage

00005. Profile

00001. Necessary for our legitimate interests (to develop our products/services and grow our business)

00002. Express consent

  1. Marketing
  2. We strive to provide you with choices regarding certain Personal Information uses, particularly around marketing and advertising. To manifest your rights attached to any marketing sent to you, please use the in-built prompts provided on those communications, or contact us.
  3. Promotional services from us
  4. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
  5. You will receive marketing communications from us if you have requested information from us, have participated in any TickexService, assessment or event, or if you provided us with your details when registering for a promotion, event or ticketing and, in each case, you have not opted-out of receiving that marketing.
  6. Third-Party Marketing
  7. Whilst we may use your Personal Information within our Tickexcompany group, we will get your express opt-in consent before we share your Personal Information publicly with any company outside the Tickex group of companies for public purposes.
  8. Opting-Out
  9. You can ask us or third parties to stop sending you marketing messages at any time by logging into the Website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you, or by contacting us at any time.
  10. Where you opt-out of receiving these marketing messages, this will not apply to Personal Information provided to us as a result of your use of the Website, our Services, or your participation in any Tickex
  11. Change of purpose
  12. We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
  13. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
  14. Please note that we may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
  15. DISCLOSURES OF YOUR PERSONAL INFORMATION

We may have to share your Personal Information with the parties set out below for the purposes set out in the table above

  1. Internal Third Parties as set out in the Glossary;
  2. External Third Parties as set out in the Glossary;
  3. Specific third parties listed in the table above; and/or
  4. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses/organisations or merge with them. If a change happens to our organisation, then the new owners may use your Personal Information in the same way as set out in this Privacy Policy.
  5. We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions and standards.
  6. INTERNATIONAL TRANSFERS
  7. We share your Personal Information within the Tickexgroup of companies and this may involve transferring and processing your data outside of South Africa or the EU.
  8. Whenever we transfer your Personal Information out of the country, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
  9. We will only transfer your Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission.
  10. Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Information the same protection it has in Europe.
  11. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Information shared between Europe and the US.
  12. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Information out of South Africa or the EU.
  13. DATA SECURITY
  14. We store and process the Personal Information of all Data Subjects on our computers, and we protect it by maintaining reasonable industry-standard physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to Personal Information only for those employees who require it to fulfil their job responsibilities, which employees are subject to appropriate confidentiality provisions protecting your Personal Information from disclosure beyond what is allowed in terms of this Policy.
  15. You should not divulge your account password to anyone. We will never ask you for your password in an unsolicited telephone call or email. You are responsible for maintaining the secrecy of your unique password and account information at all times.
  16. For security purposes, if you are a legal entity and not an individual, we will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let us know of any changes to your named contact, where we will not be liable at all for any consequences stemming from your failure to do so.
  17. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality.
  18. We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
  19. HOW TO ACCESS, CHANGE OR DELETE YOUR PERSONAL INFORMATION
  20. You can review and edit any of your Personal Information at any time by signing in to your account and clicking the My Profile menu in any of our pages, where you agree to provide accurate and current information, and, generally, not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything
  21. You warrant that the Personal Information disclosed to us is directly from you as the Data Subject or on behalf of an entity for which you have all requisite authority to do so, and all such Personal Information is lawfully yours to provide.
  22. Deleting your Personal Information yourself:
  23. Mobile App: Should you decide to delete your account/profile and related information from the App, you may do so by deleting the App from your device(s). You understand that by deleting the App, your profile/account details including any saved information, and any promotional offers received by you, will no longer be retrievable/accessible or editable by you. However, we make no representations or warranties that content or actions previously posted or embedded onto the App by you will be removed by a deletion of the App.
  24. Website account: You may request that your account is deactivated by emailing us on support@Tickex.co.za.
  25. Please note: Even after you have removed the App or requested that we deactivate your account on the Website, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, it was otherwise distributed pursuant to User’s privacy settings, or it was copied or stored by other users and partners.
  26. In some circumstances, other applicable national laws require us to retain your Personal Information beyond your request for its deletion/amendment, or beyond your direct engagement with us (such as anti-terrorism or financial services laws). As such, we may retain your Personal Information in adherence with compulsory instructions from other applicable national laws, notwithstanding your application to have it deleted or amended.
  27. DATA RETENTION
  28. We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  29. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
  30. Details of retention periods for different aspects of your Personal Information are available from us by contacting us.
  31. In some circumstances you can ask us to delete your data; see below for further information.
  32. NON-PERSONAL INFORMATION
  33. Notwithstanding anything contained in this Policy regarding your information, the following information is not regarded as Personal Information for the purposes of this Policy:
  34. Permanently de-identified information that does not relate and/or cannot be traced back to you specifically. We may compile, use, share and otherwise process such information as we deem fit;
  35. Non-personal statistical information collected and compiled by us. We own and retain all rights in such information; and/or
  36. The information which you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes and you should accordingly be careful when deciding to share any of your Personal Information in such public environments.
  37. YOUR LEGAL RIGHTS
  38. Under certain circumstances, you have rights under the data protection laws in relation to your Personal Information. Please contact us to find out more about, or manifest, these rights:
  39. Request access to your Personal Information;
  40. Request correction of your Personal Information;
  41. Request erasure of your Personal Information;
  42. Object to processing of your Personal Information;
  43. Request restriction of processing your Personal Information;
  44. Request transfer of your Personal Information; and/or
  45. Right to withdraw consent.

No fee usually required

  1. You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
  2. What we may need from you
  3. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
  4. Time limit to respond
  5. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
  6. GLOSSARY
  7. LAWFUL BASIS
  8. Legitimate Interest means the interest of our organisation in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  9. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  10. Comply with a legal or regulatory obligation means processing your Personal Information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
  11. Express consent means the confirmed express consent you have provided to our processing of your Personal Information by accepting this Privacy Policy.
  12. THIRD PARTIES
  13. Internal Third Parties means other entities or parties in the Tickexgroup acting as joint controllers or processors and who are based in South Africa, the UK, the EU, the US or otherwise, and provide IT and system administration services and undertake to report.
  14. External Third Parties means:
  15. Service providers acting as processors based in South Africa, the UK, the EU, the US or otherwise, who provide IT and system administration services;
  16. credit bureaus to report account information, as permitted by law;
  17. banking partners as required by credit card association rules for inclusion on their list of terminated clients (in the event that you utilise the Services to receive payments and you meet their criteria);
  18. financial institutions that we partner with to jointly create and offer products and services. These financial institutions may only use this information to market Tickex-related products, unless you have given consent for other uses;
  19. legitimate regulators and legal authorities who require such Personal Information pursuant to a legal right, legislation and/or duty to do so;
  20. professional advisers acting as processors or joint controllers including lawyers, career assessors, bankers, auditors and insurers based in South Africa, the UK, the EU, the US or otherwise, who provide consultancy, banking, skills-assessment, legal, insurance and accounting services as required; and/or
  21. European Union regulators and other authorities acting as processors or joint controllers based in the United Kingdom or European Union who may require reporting of processing activities in certain circumstances.
  22. YOUR LEGAL RIGHTS
  23. You have the right to:
  24. Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.
  25. Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  26. Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  27. Object to the processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  28. Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:
  29. if you want us to establish the data’s accuracy;
  30. where our use of the data is unlawful but you do not want us to erase it;
  31. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  32. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  33. Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform on a contract with you.
  34. Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Website access or services to you. We will advise you if this is the case at the time you withdraw your consent.
  35. Please understand that our technical systems do not allow some of the Services to be available to you should we not have all of your personal information. As such, we may not be able to suspend or delete just parts of your Personal Information on your request, but will have to delete your entire profile from our system. This is for safety and security reasons to protect your Personal Information, and we will make you aware of such a situation when you make a data request to us
  36. GENERAL
  37. If you have questions or concerns regarding this Policy, you should contact us by using the “Contact Us” link in any our pages or email us at support@Tickex.co.za.
  38. We will promptly notify you if we become aware of any unauthorised use, disclosure or processing of your Personal Information, and should you become aware of such a breach before we discover it, please immediately contact support@Tickex.co.zaand mitigate your potential damage as quickly and as much as possible (for example, by immediately changing all relevant Website, App and/or Platform passwords).